WONGA borrowers owed hundreds in compensation for mis-selling still haven't been refunded despite promises payments would be produced by no more February.
Unhappy customers have complained online that they're desperately awaiting much-needed cash, and also have no idea why claims haven't been paid.
The defunct lender's administrator, Grant Thornton, admits 40,000 claims haven't yet been paid, blaming it on issues verifying account details.
But many borrowers say their bank account and personal details haven't changed given that they first applied for compensation.
Back on January 30, Grant Thornton promised payments would be made within a month, which would have been by February 27.
It adds that around 400,000 claims happen to be paid, leaving 10 % – a treadmill in ten – still waiting for their money.
It said on March 2 that payments will continue to be made within the next two weeks, which should mean borrowers are repaid by March 16.
The delay is really a further blow to borrowers who had initially been told claims could be paid within four months, with a final possible payout date of January 30, 2023.
Wonga went bust back in August 2023.
Victims will also only get back a disappointing 4.3p for every lb1 they're owed.
For those who were told these were eligible for receive lb100 compensation, this means in reality they'll only get lb4.30.
Sara Williams, a debt expert who runs your debt Camel blog, told The sun's rays: "A number of these people seem to have simple cases – they haven't used a claims firm, they haven't changed their bank account details.
"Yet they're being sent contradictory emails. The helpline is usually not answered and when it's, the customer services staff cannot tell someone what is happening to their case.
"A number of them are eager for the money, having planned to pay for an essential bill by using it. They might now be getting overdraft charges because the money has not arrived if this was promised."
'No cheque and no payment. Fuming'
One unhappy customer tweeted the 2009 week: "Phoned Wonga last week a good update regarding when I'd be paid and was advised that payment will be produced by Friday 28th and to call if nothing received at that time.
"Well as of today, I haven't received any payment and been trying to get through all day long but no answer."
Another person added: "Nope, no luck whatsoever! Emailed them on friday. I experienced a [claims] company but I informed Wonga which i wanted paying directly and provided my details. No cheque with no payment. Fuming."
Readers of the Debt Camel blog have also were not impressed with missing payments. One person wrote: "They caused me distress and concern a long time ago and still doing so to this day due to the monumental cock track of payments and miscommunications.
"I'm awaiting lb551 and unfortunately this is an amount I am eager for."
Someone else said: "Haven't received an answer one email. Haven't received my redress. Haven't used a claims company or changed my bank details, which Wonga has confirmed three times are correct.
"Have experienced zero communication whatsoever. No idea where to turn when i don't think these funds can be used within the next fourteen days. Just glad I discovered this site and so i know I'm not alone."
Another person added: "Can there be any point calling the helpline anymore? I've called so many times although not since a week ago. Still not been paid. No clue if your cheque visited my old address even though I specifically requested no cheque."
A spokesperson for that administrators at Grant Thornton UK LLP said: “While over 90 per cent of transactions have been successfully processed (more than 400,000 transactions), a little proportion of dividend payments remain outstanding predominantly owing to data and checking of account details.
"The administrators realise this delay is concerning to affected creditors and therefore are working hard to solve the matter and conclude all outstanding dividend payments when is practicable."
Grant Thornton adds that affected borrowers should look for updates on the Wonga website.